Privacy Policy

This privacy policy informs you about processing of personal data.

This privacy policy is available on our website and may be printed at any time.

This privacy policy applies to this website (wiretrustee.com) and all the subdomains of the domain wiretrustee.com (e.g. app.wiretrustee.com).

We reserve the right to adjust this privacy policy at any point in time to ensure that it is in line with the current legal requirements at all times, or in order to accommodate changes in the application process or other processes.

General information

What are personal data?

"Personal data" are any information relating to an identified or identifiable individual person, such as a person's name or also their hobbies.

"Processing" of data means any operation or set of operations carried out with or without the aid of automated processes relating to personal data, such as collection, recording, organisation, sorting, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or integration, limitation, erasure or destruction.

The legal basis for data protection can be found in particular in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data, on the free movement of such data and repealing Directive 95/46/EC ("General Data Protection Regulation", GDPR), as well as in the Federal Data Protection Act (BDSG) and Telemedia Act (TMG).

We process personal data only to the extent necessary and for the purpose of providing a functional and user-friendly internet presence, including its contents and the services offered there.

Controller

Wiretrustee UG (haftungsbeschränkt)
c/o Antler Innovation GmbH
Novalisstraße 10
10115 Berlin

Email: legal@wiretrustee.com

Represented by Managing Directors: Mikhail Bragin, Maycon Santos and Tobias Bergahus

Registered with the local court of Amtsgericht Berlin (Charlottenburg) under HRB 237529 B

Controller is any natural or business person, which decides on the purpose and means of data processing on its own or jointly with others.

Scope and location of data processing

We as well as our external service partners process your data for the purpose of providing the website and our services, including providing hard- and software through such external service partners. The data categories affected are contact information, user behavior or other information that constitutes personal data provided to us. We process your personal data in the EU/EEA. If we process personal data outside the EU/EEA, data protection standards applicable in the EU are ensured and we will inform you accordingly. For details on other controllers or processors processing your data for the purposes mentioned in this privacy policy please refer to the table below.

We process your personal data as follows (or as otherwise described in this privacy policy or information provided to you):

DataPurposeLegal Basis
contact data, contract data, usage data, other data providedCommunication in order to establish, implement and/or process a contractual relationship (also orally) with youcontact data, contract data, usage data, other data provided
contact data, contract data, other data providedcompliance with legal obligations, e.g. commercial, tax and social security detention obligationsArt. 6 para. 1 s.1 lit. c. GDPR
contact data, contract data, other data providedenforcement, exercise and defense of legal claims with our legitimate interest that may be, for example, in the assertion of legal claims and defense in legal disputesArt. 6 para. 1 s.1 lit. c. GDPR
contact data, usage data, other data providedanalysis of data with our legitimate interest of, for example, quality assurance or marketingArt. 6 para. 1 s.1 lit. c. GDPR
contact data, usage data, other data providedconsent to data processing for the purpose named in this privacy policy or information provided to youArt. 6 para. 1 s.1 lit. c. GDPR

In the event, you refrain from providing such data you may face legal disadvantages, for example, no answer to your email sent to us.

Furthermore, we have implemented technical and organizational measures to ensure that the data protection regulations are observed both by us and by external service providers. The website is operated through a safe SSL-connection. If an SSL-connection is activated third parties are prevented from reading any data that are transferred by you to us.

Your rights

You have the following rights:

  • the right to access,
  • the right to rectification or erasure,
  • the right to restriction of processing
  • the right to data portability,
  • the right to withdraw your consent.

You further have the right to object, on grounds relating to your particular situation, at any time to processing of your personal data based on point e or f of Art. 6 para. 1 s.1 GDPR, including profiling based on those provisions.

To act according to your rights set forth above you may contact us via email to legal@wiretrustee.com.

You have the right to lodge a complaint with the data protection authority of your choice (for example der Hamburgische Beauftragte für Datenschutz und Informationsfreiheit, Ludwig-Erhard-Str. 22, 20459 Hamburg).

Storing and deleting data

The data are deleted if you withdraw your consent and/or such data are no longer necessary for the purpose of processing. We or the engaged third party services delete your data according to the following criteria: Time and completion of requests, lapse of legal retention periods, settings provided by third party providers etc. Furthermore, we store your data if we are obliged to do so in accordance with legal retention periods (e.g. German Commercial Code (HGB) or German Fiscal Code (AO)).

Sharing data

Wiretrustee lets you share your recordings with other people via a unique, cryptographically secure, randomly generated link. This link can be considered secure as a result of that, and practically can only be accessed by people who you share the link with.

However, when you share information publicly, your content may be viewed by anyone who has a link to the given session. If you were to inadvertently disclose the exact link of a session to an unintended third-party, that third-party would be able to access the session.

Data processing on the website

Visiting the website

We (or the web space provider) collect data on each visit to our website (so-called server log files) for statistical evaluations for the purpose of optimizing our services and in order to guarantee the stability and operational security of the website.

DataPurposeLegal Basis
name of the website visited, file, date and time of the visit, data amount transferred, information on a successful call, browser type as well as version, operating system of the user, referrer URL (the page visited before), IP address and the requesting provider as well as the following, if a mobile end device is being used: country code, language, name of device, name of operating system and versionoptimizing our services and in order to guarantee the stability and operational security of the websiteArt. 6 para. 1 s.1 lit. f. GDPR based on our legitimate interest of quality assurance
name of the website visited, file, date and time of the visit, data amount transferred, information on a successful call, browser type as well as version, operating system of the user, referrer URL (the page visited before), IP address and the requesting provider as well as the following, if a mobile end device is being used: country code, language, name of device, name of operating system and versioncompliance with legal obligationsArt. 6 para. 1 s.1 lit. c. GDPR

Cookies

Our website partly uses so-called technical cookies for a user friendly and technical adequate presentation of the website. Cookies are small text files which are stored on your device and in your browser.

We use so-called session cookies. After the end of the session these cookies will be deleted automatically. The session cookies are used in order to associate successive page requests with the individual users, who at the same time access our website. Other cookies will be stored on your device until you delete them. These cookies enable us to recognize your browser during your next visit. We also use third party cookies for different purposes, including marketing. For details please refer to the following section and the list of third party cookies and providers used by us (see table below).

OPT-OUT: You can adjust your browser to notify you, before you receive a cookie or to decide to accept cookies on a case-by-case basis, to completely or partly exclude all incoming cookies and to activate the deletion of cookies automatically when the browser is closed. You may manage many online advertisement cookies provided by companies via the American web page http://www.aboutads.info/choices/ or the web page of the European Union http://www.youronlinechoices.com/uk/your-ad-choices/. We would like to inform you that the usage and especially the convenience of usage without using any cookies may be limited.

In the event personal data are processed such processing is based on Art. 6 para. 1 s.1 lit. f. GDPR with our legitimate interest of the presentation of a user friendly and technical correct website, or, where required, your consent (legal basis Art. 6 para. 1 s.1 lit. a. GDPR).

Third party cookies, similar technologies and other third party services on the website

This website uses third party cookies and similar technologies. Some of these third party cookies and similar technologies are necessary for our online service (category "necessary"), some are needed for improving the functionality of our online services (category: "functional") and some are used by us for marketing purposes (category "marketing"). Details about the third party cookies, similar technologies as well as other third party services used on our website are set out in the tables below.

List of third party providers

NameType of DataPurposeLegal BasisApplicable Safeguards
Auth0 (by Auth0, Inc., 10800 NE 8th Street, Suite 700, Bellevue, WA 98004, USA)Email address, User IDUser AuthenticationArt. 6 para. 1 s.1 lit. b. GDPRPrivacy Shield / EU Standard Contractual Clauses
Google Analytics by Google (inter alia Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland and Google LLC, Mountain View, CA, USA)Usage data, User ID, Anonymized IP AddressAnalytics, Improving User ExperienceArt. 6 para. 1 s.1 lit. f. GDPRData are only processed on servers in the EU/EEA.
Mailchimp (The Rocket Science Group, LLC 675 Ponce de Leon Ave NE, Suite 5000 Atlanta, GA 30308 USA)Email AddressEmail delivery, OnboardingArt. 6 para. 1 s.1 lit. f. GDPRPrivacy Shield / EU Standard Contractual Clauses.
Hubspot (25 First Street, 2nd Floor, Cambridge, MA 02141, USA)Email Address, NameEmail delivery, Onboarding, CRMArt. 6 para. 1 s.1 lit. f. GDPRPrivacy Shield / EU Standard Contractual Clauses
Hotjar Ltd Dragonara Business Centre 5th Floor, Dragonara Road, Paceville St Julian's STJ 3141 MaltaUsage data, User ID, Anonymized IP AddressAnalytics, Improving User ExperienceArt. 6 para. 1 s.1 lit. f. GDPRData are only processed on servers in the EU/EEA.
New Relic International Limited (New Relic EU Representative), 31-36 Golden Lane, Dublin 8, IrelandUsage data, User ID, Anonymized IP AddressAnalytics services for application performance metrics and error reporting for the Product operation.Art. 6 para. 1 s.1 lit. f. GDPRData are only processed on servers in the EU/EEA.
Amazon Web Services EMEA SARL, 38 Avenue John F. Kennedy, L-1855, Luxembourg, ATTN: AWS EMEA LegalUser Id, Anonymized IP AddressApplication hosting and CDN servicesArt. 6 para. 1 s.1 lit. f. GDPRData are only processed on servers in the EU/EEA.

List of third party cookies and similar tools

NamePurposeProvider
auth0AuthenticationAuth0 (by Auth0, Inc., 10800 NE 8th Street, Suite 700, Bellevue, WA 98004, USA)
auth0_compatAuthenticationAuth0 (by Auth0, Inc., 10800 NE 8th Street, Suite 700, Bellevue, WA 98004, USA)
did_compatAnomaly DetectionAuth0 (by Auth0, Inc., 10800 NE 8th Street, Suite 700, Bellevue, WA 98004, USA)
didAttack ProtectionAuth0 (by Auth0, Inc., 10800 NE 8th Street, Suite 700, Bellevue, WA 98004, USA)
_gidAnalytics, Improving User ExperienceGoogle Analytics by Google (inter alia Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland and Google LLC, Mountain View, CA, USA)
_gaAnalytics, Improving User ExperienceGoogle Analytics by Google (inter alia Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland and Google LLC, Mountain View, CA, USA)
_hjSessionUser{site_id}Analytics, Improving User ExperienceHotjar Ltd Dragonara Business Centre 5th Floor, Dragonara Road, Paceville St Julian's STJ 3141 Malta
_hjSession{site_id}Analytics, Improving User ExperienceHotjar Ltd Dragonara Business Centre 5th Floor, Dragonara Road, Paceville St Julian's STJ 3141 Malta
_hjClosedSurveyInvitesAnalytics, Improving User ExperienceHotjar Ltd Dragonara Business Centre 5th Floor, Dragonara Road, Paceville St Julian's STJ 3141 Malta
_hjDonePollsAnalytics, Improving User ExperienceHotjar Ltd Dragonara Business Centre 5th Floor, Dragonara Road, Paceville St Julian's STJ 3141 Malta
_hjMinimizedPollsAnalytics, Improving User ExperienceHotjar Ltd Dragonara Business Centre 5th Floor, Dragonara Road, Paceville St Julian's STJ 3141 Malta
_hjShownFeedbackMessageAnalytics, Improving User ExperienceHotjar Ltd Dragonara Business Centre 5th Floor, Dragonara Road, Paceville St Julian's STJ 3141 Malta
_hjSessionTooLargeAnalytics, Improving User ExperienceHotjar Ltd Dragonara Business Centre 5th Floor, Dragonara Road, Paceville St Julian's STJ 3141 Malta
_hjSessionRejectedAnalytics, Improving User ExperienceHotjar Ltd Dragonara Business Centre 5th Floor, Dragonara Road, Paceville St Julian's STJ 3141 Malta
_hjSessionResumedAnalytics, Improving User ExperienceHotjar Ltd Dragonara Business Centre 5th Floor, Dragonara Road, Paceville St Julian's STJ 3141 Malta
_hjidAnalytics, Improving User ExperienceHotjar Ltd Dragonara Business Centre 5th Floor, Dragonara Road, Paceville St Julian's STJ 3141 Malta
_hjRecordingLastActivityAnalytics, Improving User ExperienceHotjar Ltd Dragonara Business Centre 5th Floor, Dragonara Road, Paceville St Julian's STJ 3141 Malta
_hjTLDTestAnalytics, Improving User ExperienceHotjar Ltd Dragonara Business Centre 5th Floor, Dragonara Road, Paceville St Julian's STJ 3141 Malta
_hjUserAttributesHashAnalytics, Improving User ExperienceHotjar Ltd Dragonara Business Centre 5th Floor, Dragonara Road, Paceville St Julian's STJ 3141 Malta
_hjCachedUserAttributesAnalytics, Improving User ExperienceHotjar Ltd Dragonara Business Centre 5th Floor, Dragonara Road, Paceville St Julian's STJ 3141 Malta
_hjLocalStorageTestAnalytics, Improving User ExperienceHotjar Ltd Dragonara Business Centre 5th Floor, Dragonara Road, Paceville St Julian's STJ 3141 Malta
_hjIncludedInPageviewSampleAnalytics, Improving User ExperienceHotjar Ltd Dragonara Business Centre 5th Floor, Dragonara Road, Paceville St Julian's STJ 3141 Malta
_hjIncludedInSessionSampleAnalytics, Improving User ExperienceHotjar Ltd Dragonara Business Centre 5th Floor, Dragonara Road, Paceville St Julian's STJ 3141 Malta
_hjAbsoluteSessionInProgressAnalytics, Improving User ExperienceHotjar Ltd Dragonara Business Centre 5th Floor, Dragonara Road, Paceville St Julian's STJ 3141 Malta
_hjFirstSeenAnalytics, Improving User ExperienceHotjar Ltd Dragonara Business Centre 5th Floor, Dragonara Road, Paceville St Julian's STJ 3141 Malta
_hjViewportIdAnalytics, Improving User ExperienceHotjar Ltd Dragonara Business Centre 5th Floor, Dragonara Road, Paceville St Julian's STJ 3141 Malta
_hjRecordingEnabledAnalytics, Improving User ExperienceHotjar Ltd Dragonara Business Centre 5th Floor, Dragonara Road, Paceville St Julian's STJ 3141 Malta

Contacting us, newsletters

Contacting us; emails

If you send us any requests via email or otherwise contact us your details in this request are processed by us as follows:

DataPurposeLegal Basis
contact data, name, email address and other data provideddeal with your inquiry or to be able to contact you at a later time for follow up questionsArt. 6 para. 1 s.1 lit. a GDPR, Art. 6 para. 1 s.1 lit. b GDPR

Newsletter

With the email newsletter we inform you about our products and services. For the registration to the newsletter only the email address is needed. If you register for the newsletter, your email address will be transmitted to us (or to the engaged third party provider) and stored there. After registration, you receive an email to confirm the registration ("double opt-in").

DataPurposeLegal Basis
email address, IP address, the device name, the mail provider as well as (optional) the first and last name and the date of the registrationregistration of the newsletter, this storage serves solely as proof in the event that a third party misuses an email address and registers for receiving the newsletter without the knowledge of the authorized partyArt. 6 para. 1 s.1 lit. a GDPR
email address, IP address, the device name, the mail provider as well as (optional) the first and last name and the date of the registrationSending newsletters based on your consentArt. 6 para. 1 s.1 lit. a GDPR
email address, IP address, the device name, the mail provider as well as (optional) the first and last name and the date of the registrationSending newsletters based on an existing relationship with youArt. 6 para. 1 s.1 lit. b GDPR, Section 7 para. 3 German Unfair Competition Act (UWG)
IP address, browser type and operating systemanalyze the behavior, such as whether users open the email sent or click certain links in emails (when the newsletter is opened, the contained information (so-called web-beacon) connects to the servers of Mailchimp/Hubspot in order to analyze the behavior)for such data processing our legitimate interests (or the legitimate interests of third parties) in quality assurance or marketing applyArt. 6 para. 1 s.1 lit. f GDPR

We use third party providers for the purpose of sending newsletters. For this purpose, the service may process the IP address, device name, mail provider, first and last name and date on servers in the USA. For more information please also refer to the list of third party providers set out here (see table below).

Withdrawal of consent / OPT-OUT: You can withdraw their consent to the processing of Data for the purpose of sending the newsletter or evaluation of related data at any time. The withdrawal can take place over a link, which is contained in each newsletter, or by separate message to us. You will not incur any costs other than the transmission costs according to the basic tariffs.